Hey there! Please note that our site is currently still under construction in some areas. Thank you for visiting!
Why to go with yours truly?
Simply put: because we strive for excellence, and thrive on excellence.
Everything we do is done with thought and crafted carefully with love and intention for each individual customer. From our very first chat with our clients to project turn-in time.
Keep reading so that we can show you what we mean.
We know...
That we're not the only ones
doing this design thing. We believe we have a special way of doing it, and while there's a bunch of great designers in the game, only we are Yours Truly.
That design is more than a word
It's a process, a project, and a way of thinking and creating. We live and breathe it, because it's intrinsically connected to our principles.
How to make the mission happen
We have a proven track record, and we seek to use every day we work as an opportunity to continue proving it.
Our product? It's one webelievein.
We believe in only selling a product we'd be proud to use ourselves. And therefore, what you're getting is truly intricate work done specifically with you in mind.
Beauty and Excellence
We believe our work should be both beautiful and excellent. In many different ways, but even in the most easily recognizable: we believe that upon looking at it, you should be able to quickly recognize that it's top-class work.
Creativity
We believe in creativity, both in our processes with how we ourselves operate, and in our final products and how they're composed. We believe those two can and should go hand-in-hand!
Customer Service
Our customers are at the core of everything we do. We strive to deliver best-in-the-business service and that starts with treating & recognizing every customer as what they are: human. We believe in delivering a great product for clients whether it's their first time with us or their fiftieth.
What makes us different
A lot of companies make claims like the ones we've made, so let's back ours up. In line with our drive for excellence and other key attributes from above, what sets us apart is the following:
Customer Service
Our customers are never just a number to us. We treat each person like a person, and it's evident in our communication, work, Loyalty Program, use of customer input, and more.
We know how frustrating it can be to not have clarity on when you're going to receive work, so we have systems in place to make sure you have that clarity, time and again.
Many design companies work with regular clients and yearly contracts, which is a fine system but can sometimes stifle creativity. We treat every work as new via Selections.
We use a variety of tools and the best tools available to produce our work, and it shows in quality, like how our websites have much cleaner code than average and run much faster.
We started our company completely bootstrapped and we know what it's like to not have a lot of money in the bank. We do our best to make our pricing accessible.
Even though we don't take on clients the traditional way, that doesn't mean we don't have repeat clients! We have a Loyalty Program proving they are welcome and appreciated.
We feel like making the kind of bold claims we do about customer service, you probably want to hear them backed up. Hear it straight from other customers right here, and feel free to check our Reviews page too! We are so confident in our record that it openly features our reviews from third-party sites right on it, and we'd love if you left a review there after using our services too!
Ana Paula
CEO/Founder, Ana Entrelaços
“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Tristique pellentesque tincidunt facilisi ut purus, in. Turpis pellentesque commodo eleifend bibedum aliquam.”
Arlene McCoy
Developer
Please stay tuned... more reviews will be coming to this page soon! :) <3
Mark whitemen
Product Manager
Please stay tuned... more reviews will be coming to this page soon! :) <3
Timing
We've been customers ourselves before, and so we know what it's like to need something by a certain time or to be anxiously awaiting something. Every time we conclude the initial sale of a Selection we also create a timing guarantee for the work that has been ordered. Depending on the work that has been ordered (since we offer a variety of different services), we will also have milestones clearly marked for checking-in and if applicable, revisions or customer input requests.
About Selections:
Our system of work at Yours Truly revolves around a simple concept called "Selections". Unlike some design companies, we don't work by building up a set base of clients with long-term contracts. Instead, we use our Selections system to allow us to work as a design firm yet freelance style.
Individual Attention
Selections allow us to treat things modularly and provide individual attention to the different pieces of work we do. They help us keep up creativity and
A Better Work Environment
Selections allow us to better organize/regulate things in order to maintain a better work-life balance for our designers, leading to better work as a result! They also allow us to get to know many different customers ❤
What's a Selection?
A "Selection" is a specific agreement on services we'll provide, with a contract specific to that Selection. Instead of, for example, a monthly contract encompassing whatever work a client requests during that month, a Selection specifies the exact work that is requested under that specific contract. Once that work is over and completed to our customer's liking, they can either go off on their way or can order another Selection from us if they have some more things they would like for us to do!
Can I only order one Selection at a time?
Nope! While we don't allow a customer to abuse the Selections system taking too many Selections out at once, in general Customers can have more than one Selection in process at a time.
In fact, if a customer is interested in more than one Selection offering at a time, they can order them at the same time and they will be combined into one "Selection" for the customer, with one Contract. For example if you want both the Graphic Starter Kit and Web Complete Kit, we would combine those into the Graphic+Web Design Kit (Selection) for you and deliver that entire service for you as one Selection!
How do Revisions work?
Every work we do comes with at least one Revision guaranteed & included with it, so that if a client isn't fully happy with the product we can alter it to their liking before delivery. Each Selection offering has a specific number of Revisions allotted for it depending on what that Selection is. If combining Selections into a Selection, the new Selection (result of the combo) will have a set number of Revisions included with it as specified in the contract that comes with it.
All of these come with the ability to purchase more Revisions if necessary!
Why do you use the Selections system rather than Clients? Do you make exceptions—will you take me on as a client?
We use the Selections system because once upon a time, we did graphic design work for other firms and found out we prefer it this way. This way we are able to have clearly defined services and projects, where our customers (and us!) know exactly what to expect each time they want work done. That allows us to put high standards on every piece of work we do, as each work is treated more like an individual project!
This style of work also lets us reach more customers and allows our designers to essentially freelance within our company. They've found that this style of work offers a better work-life balance for them and allows them to enjoy their work more.
We currently haven't and aren't planning to make exceptions to our system, however if you are still interested, we encourage you to reach out to us letting us know that! In the mean time, we have a kickin' Loyalty Program that repeat clients can be part of!
"The Best Tools?"
You heard that right. We weren't kidding when we said it. Check out what we mean.
Web
Design
Check out both!
Our websites are built in WordPress using Oxygen, one of the very best building tools out there. Unlike traditional site builders, Oxygen outputs clean code behind-the-scenes meaning its sites naturally run faster and have better SEO. It also allows us to customize your site in more detailed ways. Alongside Oxygen, we use some of the best plugins out there to make sure sites we build are at the very top of their game in every area.
FAST Sites
Sites built with Oxygen tend to be some of the fastest out there, besides those coded by hand. This means better SEO, reduced bounce rates (people leaving your site because it's too slow), and let's face it, some bragging rights!
Highly tailorable
Oxygen is built closer to CSS than a typical builder, yet is still visual. This means we can professionally build out your site for you beautifully and responsively, tailor it with more detailed edits just for you, then hand it off you to while still leaving you with a visual builder.
Responsive & SEO-Optimized
Oxygen allows us to build your entire site "responsively", meaning it will look beautiful and function properly whether it's being visited on a computer, phone, or tablet. Better code and plugins we use allow us to help your SEO and get listed high up on search engines.
Made just for you
Every site we build is built with our client (you!) in mind first and foremost. We make sure the site is looking how you like it and include you at key steps of the process. We purposely build in WordPress, since it's so easy to manage a site with that around 43% of sites worldwide use it.
Art isn't all about the tools used in it, and we aren't trying to claim it is. After all, people have made incredibly beautiful art with even the simplest components! But when it comes to digital art and your digital marketing & branding, you are likely going to want that art to be recognizable as of the utmost quality by anyone seeing it, and to look great in every format. We use an array of tools in our work, but the common thread among them is that they have capabilities built-in to ensure we consistently meet standards like those in everything we deliver.
Professional Quality
By using a variety of tools in our work, we are able to utilize the right one(s) for each scenario and take the best parts of each in order to bring the best final product possible. There are many aspects built-in to professional editing suites that make many of our different works require them. For instance Adobe Photoshop & Adobe Illustrator have advanced built-in tools and capabilities that allow us to deliver final results that are aesthetically consistent, detailed, color-faithful, beautiful, and in the case of Illustrator especially, that can be scaled.
Speed and Edits
By using the tools we use, we are able to more easily make edits requested by our clients in their Revision Requests without hurting the rest of the work, and we're able to more efficiently deliver their products to them by desired times.
Color Accuracy & Beauty
Whether we do your branding for you or do work for you involving your existing branding, we make sure that colors involved are accurate to how you want them to be, that they're aesthetically pleasing as much as possible, and that they are consistent across your different products. Our professional tools include color palette capabilities enabling us to ensure this!
Pricing
Our pricing is always clear right up-front and we do our best to make our prices both competitive and accessible for people, while remaining profitable. Our prices are regularly much more affordable than many competitors, while we still try to price our products fairly for us as well, given the benefits and hard work that every one of them includes. We know some people prefer different marketplaces, like Etsy and Fiverr, and therefore we offer our services through those marketplaces as well; but due to their platform fees, our cheapest prices are consistently here on our site!
Loyalty Program
Our Loyalty Program explanation is still under construction. Until then, sit tight and feel free to reach out to us if you're curious about it! :)
Area(s) in Construction:
Please note that the areas below are still under construction. Thank you!
Know What You're Getting
At the end of the day, with our specific model in mind here is what you're getting when you go with Yours Truly:
Another Agency
A lot of question marks.
Customer Service
Some companies have great customer service too. Some don't. Risk finding out?
Services
Possibly different companies for different services, or clear differences in quality for different services from the same company.
Communication
Ever worked with a big company and saw how they just didn't care? Or worked with a small one that would simply not respond to you in a timely fashion?
Pricing
You know they'll have prices... but do you know they'll be reasonable?
Let's clarify...
Not all agencies are bad. There's many great ones out there, including ones we ourselves are fans of. But not all can consistently provide everything we can, all-in-one, and guarantees those elements to every product.
Our motto for customer service is to treat every person like a person, and to treat people great. What it leads to? A great, consistent experience for everyone involved. And customers who keep coming back via our Loyalty Program!
Top Quality, One Company
What we deliver is of top quality, as backed up by our testimonials and portfolio. Our same company offers both web design and graphic design services. You can therefore use us for both branding and sites, and know our trusted quality and service will be baked into both.
Clear Communication
Clear communication and guidelines. Know exactly how many revisions we allow when you buy, know prices up-front, and count on reasonably-timed and kind but clear responses.
Accessible Prices
Prices at a point that people can reach, with sales through multiple platforms (our site, Etsy, and Fiverr).
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